Return & Refund Policy
Seller: MB Kiriro, company code 307548550, Gerosios Vilties g. 5A-104, LT-03147 Vilnius, Lithuania. Email: info@pinnpatch.eu, phone: +370 675 37853.
1. 30-day returns
You can return any item within 30 days from the day you receive your order, for any reason. The 30 days start on the delivery date, not on the order date. There are no restocking fees.
2. How to return an item
- Email info@pinnpatch.eu within 30 days of delivery. Include your order number and the items you want to return.
- We reply within 1 business day and confirm the return address (our address in Vilnius, Lithuania).
- Send the items back by post within 14 days after your email. We recommend a tracked service.
3. Condition of returned items
Items must be unused and undamaged. Patches must not be sewn or ironed on, and pins must be returned with their backs. Please use the original packaging if you still have it.
4. Who pays for return shipping
- Changed your mind: you pay the cost of sending the items back to us.
- Defective, damaged in transit or wrong item: we pay. Send us a photo by email within 30 days of delivery and we will send a free replacement or give you a full refund, including the return postage.
5. Refunds
We refund you within 5 business days after we receive the returned items (never later than 14 days), to the same payment method you used. If you return the whole order, we also refund the original standard shipping cost.
6. Exchanges
Want a different design? Write to us and we will arrange an exchange.
7. Your legal rights
This policy does not limit your rights under EU and Lithuanian consumer law, including the 14-day right of withdrawal and the 2-year legal guarantee for faulty goods. Our 30-day return period is longer than the legal minimum.